You can refill a lift ticket online at wilmotmountain.com or come to the ticket office/guest services located in the Main Lodge. You can view a map of the base area here: https://www.wilmotmountain.com/the-mountain/about-the-mountain/trail-maps.aspx
If you are using Mobile Pass or Ticket through the My Epic App, look for the green checkmark on your Mobile Pass or Ticket, indicating that your phone will scan from your pocket. Make sure to enable Bluetooth on your phone prior to scanning your Mobile Pass or Ticket in the lift line. More information on the My Epic app and Mobile Pass and Ticket is available here.